Shipping & Delivery
We ship from our warehouse in Adelaide, Australia. Orders over AUD$150 qualify for free standard shipping, applied automatically at checkout.
Domestic shipping
All Australian orders are dispatched via StarTrack Couriers. Choose the option that works best for you.
| Option | Cost | Delivery time |
|---|---|---|
| Standard StarTrack Couriers |
AUD$12 Free over AUD$150 |
3-5 business days |
| Express StarTrack Couriers | AUD$15 | Next business day |
Delivering to a PO Box? We use Australia Post for those addresses. Please note that once your order has been dispatched, we are unable to redirect it to a different address.
International shipping
We ship internationally via DHL. Delivery times are counted from the business day after your order is placed. All prices are in AUD.
| Destination | Flat rate | Delivery time |
|---|---|---|
| New Zealand | AUD$25 | 2-3 business days |
| Asia | AUD$30 | 3-4 business days |
Customs inspections can occasionally add a few extra days. Any import duties or taxes are the responsibility of the recipient and vary by country. If you have questions, your local customs office is the best place to start. For international shipping enquiries, reach us at info@santandabel.com
Please note: we do not accept returns on internationally shipped orders. All items are declared at their exact value as required by Australian and US export regulations.
Sending a gift?
You can ship directly to the recipient. Just enter their address at checkout, add a personal message, and we'll include a gift receipt with prices removed at no extra charge.
Tracking your order
Once your order is dispatched, you'll receive an automated email with your tracking number and a direct link to follow your delivery. You can also find it anytime in your online account.
To save your delivery addresses and access tracking, sign in to your account before checkout.
