Refund policy

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We want you to love your Sant and Abel pieces. If something isn't right, here's everything you need to know about returning or exchanging your order.

Start a return or exchange

The basics

Full-priced items

You have 21 days from delivery to return for a refund, and 30 days for an exchange. Items must be unworn, unwashed, and have original tags intact and the drawstring bag packaging included in the return.

Sale and promotional items

Items purchased during limited edition sales (including Memorial Day, EOFY, Black Friday, and similar events) are final sale, eligible for exchange or store credit only, not refunds. Not sure if your promo code is sale-specific? Check your email for details, or reach out to us at info@santandabel.com

Fees

Exchanges	Free
Returns for refund	A $6 handling fee is deducted from your refund. Return shipping costs are at your expense and non-refundable.
Refund timeline	Issued to your original payment method within 21 days of us receiving your return. Please allow up to 21 days for it to appear in your account.

Conditions

To be accepted, your return must meet all of the following:

Condition	Unworn, unwashed, unaltered, and free from stains or odours
Tags and packaging	Original tags must be intact and the matching drawstring bag must be included with your return
Timeframe	Postmarked within 21 days of delivery for refunds, 30 days for exchanges
Swimwear	Must be tried on over underwear with the hygiene strip intact
Shipping method	Must be sent with a trackable service. Sant and Abel is not responsible for lost returns.

Where to send your return

Sant and Abel, c/- Express Fulfillment, 12 Burdon St, Dudley Park, SA 5008, AUS

Please contact us before sending anything back. This helps us process your return or exchange as quickly as possible. Items returned without prior contact may not be processed.

A few other things to know

International orders are not eligible for returns or exchanges at this time.

Gift cards are non-refundable and cannot be exchanged for cash.

Faulty or incorrect items? We will always make it right. Contact us at info@santandabel.com and we will take care of you.

When sending your return, please include your order confirmation number, proof of purchase, and contact details to help us process it smoothly.